Application Functional Support

• Understand the application landscape, develop expertise of the application/s and understand various interfaces involved
• Answer user requests and manage incidents , including target days
• Define new practices/processes when needed
• Write new procedures and ensure their collective ownership
• Contribute to checking’s & validation of production changes and application restart
• Ensure daily communication & transition with Paris team
• Manage incidents according to Service Delivery GITSDE / ITIL Standards, and in coordination with other teams, including production teams.
• Re-instate services as soon as possible whenever an incident occurs
• Monitor environments and KPIs
• Suggest changes, improvements so as to continuously improve global level of service
• Validate changes onto production
• Identify recurring Issues and service Request and define action plans to reduce them

Technical knowledge :

• SQL
• Unix
• Ansible
• Dynatrace
• Cloud

Good interpersonal skills
Excellent communication skills
Fluent in English