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    Inetum

    Digital Services

    Application Support Engineer – Simulation Tools

    Lisbon, PortugalRemoteFull-time3–7 yrs experiencePosted 1mo ago
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    Job description

    We are looking for an Application Support Engineer to ensure the stable and efficient operation of a portfolio of simulation tools. You will be responsible for delivering high‑quality application services while ensuring SLA commitments to end users.

    Key responsibilities

    • End‑to‑end ownership and operational follow‑up of simulation tools (e.g. Ansys, Aspen Engineering Suite, StarCCM, JMP, Minitab, Arena, @Risk, among others).
    • Provide advanced functional support to users, including topics related to application, server and database interactions.
    • Analyze, test and document the installation of complex software on end‑user environments.
    • Manage and follow up software deployments (inventory, monitoring, CMDB updates).
    • Coordinate upgrades and large‑scale rollouts of new software versions.
    • Support and challenge end‑user requests in collaboration with the Service Desk.
    • Handle level 2 and level 3 incidents using a ticketing tool (e.g. Helix).
    • Manage critical incidents and escalations.
    • Monitor application stability and license usage.
    • Work with software vendors and internal teams to troubleshoot and resolve issues.
    • Contribute to projects related to industrial constraints, security, compliance and application governance.
    • 3 to 7 years of experience in Application Support or similar technical roles.
    • Experience supporting technical or scientific applications, ideally simulation tools.
    • Knowledge of Windows environments, software deployment and licensing concepts.
    • Strong analytical and troubleshooting skills.
    • Good communication skills and a user‑oriented mindset.
    • Fluent technical English (written and spoken).

    Job details are sourced from the employer's original posting.

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    About the company

    Inetum

    Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.   Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.   Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.  

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