HireFT
Browse JobsHow it worksPricingAboutSuccess Stories
    Back to jobs
    IN

    Inetum

    Digital Services

    Desktop Support Technician

    Lisbon, PortugalOn-SiteFull-timePosted 1w ago
    All Inetum jobs

    Job description

    Provide onsite desktop support across designated office locations, serving as a primary point of contact for technical issues affecting end users. The role focuses on delivering timely and effective support for hardware, software, connectivity and workplace technology services while maintaining service levels and documentation standards.

    Main Responsibilities

    • Provide Level 1 and Level 2 desktop support for end users.
    • Troubleshoot and resolve hardware, software and application issues.
    • Support Windows, macOS and mobile device environments.
    • Deploy, configure and support desktops, laptops, thin clients, tablets, telephony, audio-visual and mobile devices.
    • Manage incidents and requests through ServiceNow while meeting agreed service levels.
    • Perform software installation, reinstallation and troubleshooting activities.
    • Support network connectivity, Wi-Fi services and printing solutions.
    • Maintain IT asset inventory and deployment records.
    • Create and maintain technical documentation and knowledge base articles.
    • Support office moves, project activities and operational initiatives.
    • Escalate issues appropriately and collaborate with local and global support teams.
    • Participate in shift rotations and provide support across designated locations as required.
    • Experience providing Level 1 and Level 2 desktop support.
    • Experience supporting Windows and macOS environments.
    • Strong customer service and communication skills.
    • Experience with Microsoft Office and messaging platforms.
    • Experience using incident or request management tools.
    • Ability to troubleshoot a range of business applications.
    • Experience supporting laptops, tablets and mobile devices.
    • Ability to work independently and collaboratively in a fast-paced environment.
    • Experience maintaining technical documentation and asset records.

    Additional Valued Experience

    • Banking or financial sector experience.
    • Banking and financial software exposure.
    • ITIL Foundation certification.
    • Microsoft certifications.
    • Hardware-related accreditations.

    Location/Work Model

    • 100% onsite role.
    • Support provided across multiple office locations from an assigned support hub.

    Job details are sourced from the employer's original posting.

    Open job posting
    IN

    About the company

    Inetum

    Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.   Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.   Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.  

    View all Inetum jobs
    Industry
    Digital Services
    Open roles
    1083

    Interested in this role?

    Apply with HireFT

    Free to start — no card required.

    Your fit

    How well do you match?

    Sign in to see how your résumé lines up with this role.