ERP & Business Applications Support Engineer (Microsoft Dynamics / Triskell)

As an ERP & Business Applications Support Engineer, you will be responsible for ensuring the stability, performance, and continuous improvement of ERP applications, primarily Microsoft Dynamics 365 F&O, and later the Triskell platform.

Key Responsibilities

ERP Support & Management (D365 F&O)

• Provide Level 1, 2, and 3 support for the ERP system
• Act as the Level 3 technical expert for complex incidents
• Diagnose, analyze, and resolve critical issues
• Perform both functional and technical analysis
• Escalate issues to vendors or partners when necessary

Application Maintenance & Administration

• Ensure the stability and reliability of the ERP system
• Participate in patch management and system upgrades
• Maintain application configurations and settings
• Contribute to continuous improvement of support processes and service quality

Analysis & Continuous Improvement

• Perform root cause analysis (RCA) for recurring incidents
• Propose functional and technical improvements
• Enhance documentation and operational procedures
• Support optimization of business processes

Triskell Support & Administration

(Following training and knowledge transfer)

• Provide application support for Triskell
• Manage basic platform configuration
• Assist business users
• Contribute to the continuous improvement of the tool

Stakeholder Interaction

Solutions Team

✅ Work closely with ERP Product Managers and Project Managers

Business Teams

✅ Provide support to end users
✅ Interact with Portfolio Management and Finance teams

• 3–5 years of experience in ERP support or administration, preferably with Microsoft Dynamics 365 Finance & Operations
• Experience working in environments with business-critical applications
• Proven experience delivering Level 1, Level 2, and Level 3 application support

Technical Skills

• Troubleshooting and resolution of complex system issues – Level 4
• Strong operational discipline – Level 4
• Experience with APIs and system integrations – Level 2

Functional Skills

• Strong analytical and problem-solving abilities – Level 4
• Good understanding of business processes and their translation into system solutions – Level 3
• Curiosity and willingness to learn – Level 3
• Strong communication and interpersonal skills – Level 3

Languages

• English: C1 (Advanced)
• French: Nice to have (A1–B2)