Experienced Functional Assistant (L1/L2 Support)

Lisbon, PortugalOn-SiteFull-timePosted 1mo ago

Job description

Are you a proactive communicator with a passion for IT support and functional analysis? Inetum is looking for a Francophone Functional Assistant with strong L1/L2 support experience to join our team and be the driving force in user and business interactions

We’re looking for someone who can:

✅ Communicate fluently in French (C1+) and comfortably in English (B2+)
✅ Act as the main point of contact between users and IT teams, leading meetings and ensuring smooth communication
✅ Handle incident, request, and problem management in line with ITIL standards
✅ Perform standard SQL queries and understand code patterns for effective debugging
✅ Provide L1/L2 application support, with strong knowledge of production support processes
✅ Read and debug Java 8+ code (nice to have)

✨ What We Value:

Strong interpersonal and communication skills
A proactive, solution-oriented mindset
Ability to work independently and collaboratively
Experience in fast-paced, user-facing environments

Job details are sourced from the employer's original posting.

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About the company

Inetum

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.   Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.   Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.  

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Industry: Digital Services
Open roles: 1103