Ensure the efficient handling of stakeholder requests, maintain high standards of service quality, security and confidentiality, and contribute to continuous improvement through knowledge sharing, incident reporting, process optimization, and procedural updates.
• Knowledge of customer complaints, questions and problems management techniques as well as call taking management
• Ability to collaborate/work in a team, adaptability and be results-oriented
• Putting into practice customer relationship techniques, rigor and resilience
• Use of management and decision-making tools
• French as a mother tongue / fluent
• Good command of computer tools
• An experience of minimum 3 years as technical support advisor
• A good knowledge of Data business is mandatory
• Agile experience
• A first experience in Banking/insurance environment is a plus
• Good written and oral communication skills (in FRENCH)
• Proven analytical and organizational skills
• Ability to understand business needs and translate them into IT requirements.
• French (C1)
• English (B2)
• Analytical and organizational skills are essential
• Proactivity, pragmatic, curious and autonomous
• Team spirit and good interpersonal skills
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.   Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.   Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.