Key Responsibilities:
- Build, operate, and continuously improve IT services within the area of responsibility.
- Analyze IT incidents, problems, inefficiencies, and system weaknesses.
- Support and train users on new IT systems and solutions.
- Act as a business partner for key users and process teams.
- Contribute to incident and problem management.
- Manage and govern IT Service Operations processes.
- Coordinate and monitor external service providers at an operational level.
- Ensure service level fulfillment (SLA) and readiness for crisis situations
- Support continuous improvement and service integration across business processes.
- Participate in technology projects and initiatives to improve IT performance.
- Contribute to building a high‑performing IT organization.
- Minimum 2 years of experience in IT Operations or IT Service Management
- Good knowledge of IT infrastructure, including:
- endpoint management
- network and communication technologies
- servers, storage, and cloud computing
- identity and access management
- University degree in IT or an equivalent combination of education and experience
- Strong analytical skills and ability to improve IT service efficiency
- Customer‑oriented mindset with the ability to collaborate closely with business teams
Nice to have:
- Basic knowledge of business systems such as ERP, CRM, MES, or HCM
- Experience with IT Service Management tools
- General understanding of business processes (e.g. finance, sales, production, logistics)
- Experience in a manufacturing or automotive environment
- Proactive attitude, strong communication skills, and ability to work in an international environment
Środa Śląska or Komorniki - At least 4 days a week onsite.
