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    Inetum

    Digital Services

    Monitoring & Operations Junior Analyst

    Porto, PortugalOn-SiteFull-timePosted 4w ago
    All Inetum jobs

    Job description

    Join an operational monitoring team responsible for supporting critical technology infrastructure. This role focuses on event monitoring, incident triage, ticket management, and operational support, with a structured development path toward NOC L2 responsibilities.

    Main Responsibilities

    • Monitor alarms and events using observability and operational management platforms.
    • Perform initial incident analysis and triage.
    • Execute operational procedures defined in runbooks and playbooks.
    • Create, update and track tickets.
    • Validate alerts and identify false positives.
    • Escalate incidents according to established severity processes.
    • Coordinate with technical teams and technology partners.
    • Maintain operational documentation and knowledge articles.
    • Contribute to continuous improvement and technical learning initiatives.
    • Professional course, CET, Bachelor's degree or equivalent education in Information Technology, Networks, Telecommunications or a related field.
    • Suitable for recent graduates and junior professionals.
    • Portuguese professional fluency.
    • Intermediate English.

    Knowledge / Experience:

    • Windows and Linux systems.
    • TCP/IP, DNS, DHCP and VPN networking concepts.
    • Monitoring and observability tools.
    • Service Desk and ITSM platforms.
    • ITIL incident management concepts.
    • Basic cloud, connectivity and infrastructure knowledge.
    • Spanish language skills.
      Location / Work Model
    • Porto, Portugal.
    • On-site.
    • Monday to Friday, 09:00 to 18:00.

    Job details are sourced from the employer's original posting.

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    About the company

    Inetum

    Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.   Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.   Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.  

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    Industry
    Digital Services
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