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    Inetum

    Digital Services

    Senior Application Production Support

    Lisbon, PortugalHybridFull-timePosted 1mo ago
    All Inetum jobs

    Job description

    As a member of the Application Production Support team, you will play a key role in ensuring the stability, availability, and performance of critical business applications in a production environment. You will manage incidents, collaborate with internal and external stakeholders, and drive long-term solutions to maintain operational excellence.

    Main Responsibilities:

    Application Stability & Availability

    • Monitor and maintain applications to ensure high availability and optimal performance.
    • Actively participate in incident management (e.g., Situation Rooms for P1/P2 incidents, RCA) and problem resolution, identifying trends and implementing definitive solutions.
    • Ensure compliance with ITIL governance and SLAs within IT Production.
    • Execute change requests and deployments using ITIL and DevOps tools and processes.
    • Proactively identify and resolve technical issues to guarantee smooth business operations.
    • Participate in on-call rotations to ensure 24/7 support for critical applications.

    Technical Support & Collaboration

    • Act as a primary contact for Development teams, troubleshooting issues and coordinating fixes.
    • Collaborate with Scrum teams to design, deploy, and enhance systems.
    • Implement upgrades, patches, and new functionalities while minimizing user impact.

    Documentation & Knowledge Sharing

    • Maintain and update technical documentation for processes, configurations, and troubleshooting guides.
    • Share best practices and knowledge with global support teams to improve efficiency.

    Platform Monitoring

    • Implement and optimize monitoring tools (e.g., Dynatrace) within the production environment.
    • Collaborate with development and Centers of Expertise to define observability and monitoring practices.
    • Promote awareness of observability for early detection and resolution of potential issues.

    API, Application Servers & Kubernetes (Expert):

    • Java application servers (RedHat JBoss EAP), Java knowledge (heap/thread dump analysis, performance optimization).
    • OpenShift & Cloud (Kubernetes).
    • API gateway integration (Axway/APIGee).

    Operating Systems: RHEL Linux (Expert).

    • Tooling (Expert):
      • Monitoring/observability tools (Dynatrace, Jaeger, Grafana, Prometheus, ELK).
      • CI/CD setup & optimization (GitLab, ArgoCD, Jenkins, Nexus Sonatype).
      • Automation tools (Ansible, Terraform).
    • Databases: MSSQL Server, PostgreSQL (Expert).

    Soft Skills

    • Problem-solving & critical thinking (Expert).
    • Team collaboration and communication skills.
    • Resilience and adaptability.
    • Stress management and accountability.
    • Autonomy, time management, and prioritization.
    • Goal-oriented and detail-focused.

    Language Skills

    • Portuguese: Mastery.
    • English: Advanced.

    50-50 hybrid model.

    Job details are sourced from the employer's original posting.

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    About the company

    Inetum

    Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.   Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.   Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.  

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    Industry
    Digital Services
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