As a Senior Technical Consultant, you will be responsible for the design, configuration, and implementation of ServiceNow IRM/GRC solutions. Your role will include:
- Leading or supporting ServiceNow IRM implementation workstreams across Risk Management, Policy & Compliance Management, Audit Management, Issues Management, Controls, Indicators, and Third-Party Risk Management.
- Translating customer risk, compliance, audit, and regulatory requirements into ServiceNow solution designs.
- Facilitating technical and functional workshops with business stakeholders, compliance teams, risk owners, internal audit, security teams, and IT stakeholders.
- Designing scalable data models for entities, risks, controls, policies, authority documents, citations, indicators, issues, evidence, and assessments.
- Configuring ServiceNow IRM applications, workflows, forms, portals/workspaces, notifications, dashboards, reports, and integrations.
- Supporting regulatory implementation use cases such as DORA compliance, ICT risk management, third-party risk, operational resilience, control testing, audit evidence collection, and regulatory reporting.
- Advising customers on ServiceNow IRM best practices and helping them avoid unnecessary customization.
- Supporting integrations with other ServiceNow modules such as ITSM, SecOps, CMDB, APM, SAM/HAM, Vendor Management, and Performance Analytics.
- Working with architects, business consultants, project managers, and developers to deliver high-quality solutions.
- Reviewing user stories, solution designs, configurations, and technical deliverables.
- Coaching junior consultants and contributing to internal IRM capability growth.
What we are looking for
Required experience
- Strong hands-on experience with ServiceNow platform configuration and implementation.
- Proven experience delivering ServiceNow IRM / GRC / Risk & Compliance implementations.
- Ability to act as a trusted technical consultant in customer-facing engagements.
- Solid understanding of GRC concepts such as:
- Risk lifecycle
- Control frameworks
- Policy and compliance management
- Audit management
- Issue and remediation management
- Evidence collection
- Third-party/vendor risk
- Regulatory obligation tracking
- Experience implementing solutions for compliance or regulatory programs such as DORA, NIS2, ISO 27001, SOX, SOC, GDPR, Operational Resilience, or similar.
- Ability to translate business requirements into ServiceNow configuration, data model decisions, workflows, and technical designs.
- Experience with Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, notifications, reports, dashboards, and integrations.
- Strong communication skills and the ability to work directly with customer stakeholders.
- Ability to challenge requirements constructively and propose pragmatic, platform-aligned solutions.
Nice to have
- ServiceNow Certified Implementation Specialist – Risk and Compliance – CIS-RC.
- Experience with Third-Party Risk Management / Vendor Risk Management.
- Experience with ServiceNow SecOps, CMDB, APM, SAM/HAM, or ITSM in the context of risk and compliance.
- Experience with regulatory resilience topics such as DORA, ICT risk, critical third parties, operational resilience, and business service mapping.
- Experience in banking, insurance, financial services, public sector, telecom, or other regulated industries.
- Experience with Performance Analytics, dashboards, and executive-level risk reporting.
- Experience leading technical workstreams or mentoring other consultants.
What We Offer
- Excellent remuneration package;
- 24 paid vacation days;
- Flexible working arrangements;
- Additional Health insurance;
- Training and certifications;
- Great working environment and team spirit.
