We are looking for an experienced ServiceNow Technical Lead to drive the technical evolution, governance, and long-term success of a strategic ServiceNow platform. This is an excellent opportunity for a senior professional who combines strong technical expertise with leadership capabilities, ensuring the delivery of scalable, secure, and business-driven ServiceNow solutions.
Your Responsibilities:
- Define, maintain, and evolve the technical architecture of the ServiceNow platform.
- Lead the design, configuration, and development of ServiceNow solutions aligned with platform governance and best practices.
- Review and validate technical designs, configurations, and custom developments, ensuring scalability, maintainability, and upgrade readiness.
- Provide technical leadership, coaching, and mentoring to ServiceNow developers and administrators.
- Design and implement complex workflows, Service Catalog items, platform automations, and integrations.
- Collaborate closely with business stakeholders to translate functional requirements into robust technical solutions.
- Ensure platform performance, reliability, security, and compliance with organizational standards.
- Contribute to the platform roadmap, identifying opportunities to leverage new ServiceNow capabilities and features.
- Assess the impact of platform upgrades on existing customizations and integrations.
- Oversee technical documentation and promote effective knowledge sharing across teams.
- Partner with Infrastructure, Security, Integration, and Enterprise Architecture teams to ensure seamless platform integration.
- Drive continuous improvement initiatives, reducing technical debt, optimizing processes, and increasing platform adoption.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum 3 years of experience in a ServiceNow Technical Lead role or a similar leadership position.
- Strong expertise in ServiceNow architecture, development, configuration, and platform governance.
- Proven experience designing and implementing complex workflows, Service Catalog solutions, automations, and integrations.
- Experience reviewing and validating technical designs, custom developments, and platform enhancements.
- Strong understanding of platform performance, scalability, security, and upgrade management.
- Experience collaborating with architects, project managers, business stakeholders, and technical teams.
- Strong knowledge of ServiceNow development best practices and lifecycle management.
- Experience producing and maintaining technical documentation.
- Knowledge of CMDB (Configuration Management Database) is considered a strong plus.
- Professional proficiency in English; French is a plus.
Nice to Have:
- ServiceNow certifications (CSA, CAD, CIS or equivalent)
- Experience with ITSM, ITOM, ITAM, CSM, HRSD, or other ServiceNow modules
- Knowledge of CMDB governance and data management practices
Soft Skills:
- Strong leadership and mentoring capabilities.
- Excellent stakeholder management and communication skills.
- Ability to influence technical decisions and drive best practices.
- Analytical mindset with strong problem-solving abilities.
- Proactive, autonomous, and results-oriented approach.
- Strong organizational skills and attention to detail.
- Ability to work effectively in cross-functional and international environments.
- Continuous improvement mindset and commitment to delivering high-quality solutions.
- Workplace type: Hybrid (50% onsite, 50% remote).
- Location: Parque das Nações, Lisboa.
