The Role
As Community Manager, you are fully accountable for the financial, operational and experiential performance of your building. You own the day-to-day success of the space, lead the on-site team, and ensure members receive an exceptional experience while commercial and operational targets are met.
You will report directly to the Community Director and work closely with Sales, Finance, Real Estate, and central support teams.
Key Responsibilities
Leadership & Management
Lead, manage and develop the Community Team ensuring strong day-to-day support, clear accountability, and high performance across the team. Motivate and guide the team across all key business areas listed below fostering a collaborative and results-driven culture.
Sales
- Partner closely with the Sales Team to achieve monthly revenue and occupancy targets
- Manage the full sales cycle at building level, including tours, proposals, onboarding, renewals, pricing adjustments and growth conversations
- Own HubSpot pipeline management and ensure accurate forecasting and follow-up
- Actively manage member relationships to drive retention and prevent churn
- Co-initiate and co-host broker events, referral initiatives and other lead-generation activities
- Identify and implement new commercial initiatives to drive future growth
Member Experience
- Own the overall member experience and relationships with key and strategic accounts
- Act as the primary escalation point and final decision-maker on beyond policies and procedures
- Resolve complex member issues, including terminations with professionalism and empathy
- Monitor, analyze, and act on member satisfaction KPIs, including Net Promoter Score (NPS)
- Develop and implement building-specific action plans to improve member satisfaction
- Lead member communication related to business updates, process changes and company initiatives
Operations
- Ensure beyond’s high-quality operational standards are consistently met and improved
- Act as the primary point of contact for vendors, including onboarding and ongoing management
- Hold vendors accountable to service levels and operational standards
- Work with Asset Managers, Landlords, and the Real Estate team to manage building-related escalations
- Maintain full accountability for building-level operating expenses (Opex)
Finance
- Own the building P&L and overall financial performance in collaboration with the Finance Department
- Contribute to monthly, quarterly, and annual budgeting processes
- Identify and implement financial optimisation initiatives
- Oversee membership fees collection, payment issues, late payments, and membership fees increases
About You
Basic Qualifications
- 5+ years of experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, commercial real estate, or similar
- Strong customer service background
- Sales experience
- 2+ years of experience managing teams of individual contributors
- Excellent verbal and written communication skills
- Strong project management and business operations experience
- Fluency in English (written and spoken)
Working Location
Onsite
Benefits
At beyond, we believe in empowering our team just as much as our members. We’re committed to creating an environment where you can grow, feel supported, and do your best work. As part of the team, you’ll receive:
- 25 days annual leave, plus your birthday off
- Access to Perkbox, our employee rewards and wellbeing platform
- Commission structure (role dependent)
- Enhanced maternity leave
- Opportunities for career development and progression within a growing business
- Regular team and community events
- Company equity package
- Phone allowance
Our Mission
To make the world a better place by empowering people to reach their full potential, together.
beyond redefines the future of work by creating spaces that inspire personal growth, meaningful connections, and lasting impact - empowering people and communities to thrive together. We are on a mission to create inspiring spaces where everyone can become their best self, so that we can reach our full potential, together
