The Role
As Senior Community Manager for beyond Aldgate Tower, you are commercially accountable for the performance and growth of one of beyond’s most high-profile buildings. Your primary focus is driving revenue, occupancy, retention and long-term commercial value, while ensuring an exceptional member experience and strong overall building performance.
This role works in close partnership with a team of Assistant Community Managers (ACM’s), who are leading the day-to-day operational delivery of the building. You will line manage and develop the ACM’s and wider Community Team, maintaining senior oversight of operations while dedicating the majority of your focus to sales, strategic member relationships and commercial growth. You will report directly to the Community Director and work closely with Sales, Finance, Real Estate and central support teams.
Key Responsibilities
Leadership & Management
- Lead, coach and develop the Assistant Community Managers (ACM’s) and wider Community Team, setting clear expectations, accountability and performance standards
- Create a high-performing, commercially minded culture where the team delivers exceptional member service while supporting the building’s revenue and retention goals
Commercial & Sales Leadership
- Own building commercial performance across revenue, occupancy, conversion, renewals and retention
- Lead the building-level sales cycle including tours, proposals, negotiations, pricing, expansions and renewals
- Own HubSpot pipeline management, forecasting, lead follow-up and progression of opportunities
- Build strong broker, partner and referral relationships while driving new commercial initiatives and revenue opportunities
Strategic Member Growth & Retention
- Own senior relationships with key and strategic accounts, understanding their future workspace and growth needs
- Lead renewal and retention strategy, proactively identifying churn risks and protecting revenue
- Act as the senior escalation point for complex or commercially sensitive member matters
- Monitor member and commercial KPIs including NPS, retention, occupancy and account growth
Operational Oversight
- Provide senior oversight of building operations through effective line management of the ACM’s
- Hold the ACM’s accountable for day-to-day operations, vendor management, building routines and service standards
- Act as the senior escalation point for significant building, landlord, vendor, safety or member issues
- Ensure commercial growth is supported by strong operational delivery and a consistently high-quality member experience
Financial Performance
- Own the building P&L and overall financial performance in partnership with Finance
- Contribute to budgeting, forecasting and business reviews with clear ownership of commercial performance
- Identify opportunities to improve revenue, margin and overall building profitability
- Oversee significant payment issues, membership fee increases and financial escalations in partnership with Finance
About You
Basic Qualifications
- Minimum 5+ years of experience in a Community Manager, General Manager or equivalent senior workspace/building leadership role within a high-profile, premium or complex building environment
- Proven track record of delivering sales growth, increasing occupancy, converting pipeline and retaining high-value members or clients
- Strong commercial judgement and confidence leading complex tours, proposals, negotiations, renewals and strategic account conversations
- 5+ years of experience line managing and developing teams, ideally including Assistant Community Managers or equivalent operational leads
- Experience owning or materially contributing to a building P&L, budgets, forecasting and commercial performance reporting
- Excellent stakeholder management, communication and relationship-building skills, with the credibility to engage senior clients, brokers, landlords and internal leadership
Working Location
Full time onsite – beyond Aldgate Tower, 2 Leman street, London
Benefits
At beyond, we believe in empowering our team just as much as our members. We’re committed to creating an environment where you can grow, feel supported, and do your best work. As part of the team, you’ll receive:
- 25 days annual leave, plus your birthday off
- Access to Perkbox, our employee rewards and wellbeing platform
- Commission structure (role dependent)
- Enhanced maternity leave
- Company pension scheme (UK)
- Employee Assistance Programme (EAP)
- Opportunities for career development and progression within a growing business
- Regular team and community events
- Company equity package
- Phone allowance
Our Mission
To make the world a better place by empowering people to reach their full potential, together.
beyond redefines the future of work by creating spaces that inspire personal growth, meaningful connections, and lasting impact - empowering people and communities to thrive together. We are on a mission to create inspiring spaces where everyone can become their best self, so that we can reach our full potential, together
