GetAccess Application Engineer

Role: GetAccess Application Engineer
Location: Groton, CT
Duration: 6+ Months
BGV will be done for the selected candidates.
• Engineer to support Identity and Access management infrastructure, with 5+ years of working experience with Custom Identity Management solution GetAccess
Technical

Skills:

• Participate in application upgrade and testing of a Custom Identity Management solution GetAccess
  
• Analyze and troubleshoot issues with GetAccess applications and provide support addressing.
  
• Analyze and resolve identity exceptions that may occur during the client onboarding processes
  
• Analyze and resolve identity merges that may occur during the Client onboarding processes
  
• Problem Resolution for Users
  
• Bug and Issue Tracking/Resolution
  
• Data Discrepancy Resolution
  
• Supporting Application Maintenance including:
  
• Application Change Control Management
  
• Communications Creation, Distribution and Archival
  
• Service Center Queue Monitoring and Issue Resolution
  
• Individual and Group Training Upon Request
  
• Regulatory Compliance and Validation
  
• Process, User Guide and Training Documentation
  
• Issue/Outage escalation contact
  
• Team members are responsible for 24x7 operations support of the Client GetAccess infrastructure
  
• Participate in On-call rotation
  
• Ensure maximum availability of the GetAccess service
  
• Respond rapidly to incidents, outages, or potential degradations
  
• Verify that monitoring of the service is functioning as designed
  
• Ensure redundancy of the environment, eliminating single points of failure
  
• Perform periodic review for the services as per the documentation.
  
• Execute the work as per the approved Standard Operating Procedures and Work Instructions
  
• Modification and Creation of new SOP’s & WI’s as service matures or changes
  
• Perform data refreshes, non-standardized and bulk data manipulations
  
• Data Synchronization Components (IMS, OIM, Web Services)

  All your information will be kept confidential according to EEO guidelines.