Role: PC Provisioning Technician
Location: Washington, DC
Duration: 6+ Months
BGV will be done for the selected candidates.
Essential Job Functions:
- Install computer image, following instructions provided
- Deliver and install provisioned equipment at user location, and perform basic installation and troubleshooting when required
- Ensure Service Level Agreement is maintained when providing service to clients
- Provide events and rental support by coordinating with clients, deliver and install equipment at requested location, and perform basic troubleshooting
- Ensure that the asset information for all provisioned equipment is updated in Remedy/PCIM
- Oversee equipment inventory and inform WBG Team Lead stock projections to allow time to purchase
- Follow established and tested process and procedures provided by the WBG Team Lead
- Validate installation through defined quality assurance procedures
- Ship PC equipment to country offices when required
- Fill-in, review, and turn-in tracking documents on a daily/weekly basis
- Ensure work environment is maintained (clean, organized, and safe)
- Assist PCP Coordinator in providing weekly statistics for WBG Team Lead on a regular basis or on demand
Educational Qualifications and
Experience:
•
Education:
Bachelor’s degree
• Role Specific
Experience:
2+ years of work experience relevant to the duties and accountabilities of the position
- Experience in Windows Vista / Win-7 PC Imaging and staging
- Experience in asset management
Certification
Requirements:
None specified
Required Skills/Abilities:
- Strong knowledge of troubleshooting PC Operating System and Hardware issues
- Ability to install a client’s standard/core software packages and new releases of these packages as instructed in written guidelines
- Ability to follow instructions
- Capacity to assume increasing responsibility
- Ability to work effectively in a team environment
- Excellent verbal and written communications skills
- Excellent administrative
skills:
organized, efficient, detail oriented, and versatile
- Excellent customer service approach to dealing with people at all levels
- Exhibit pleasant, professional, and courteous workplace etiquette
Desired Skills/Abilities:
- Proficiency in MS Excel
Pluses for Levels: (level II, III):
Experience Matrix for Levels:
- Level I - 2+ years of experience
Please respond with your word resume and requested details:
Full Name :
Work Authorization:
Contact Number :
Email ID :
Skype ID:
Current
location:
Willing to relocate :
Rate/hr :
All your information will be kept confidential according to EEO guidelines.
