Windows Desktop Operations Specialist

Role: Windows Desktop Operations Specialist

Location: Montreal, Canada

Duration: Fulltime

BGV will be done for the selected candidates.

EUC UCC Messaging Operations

Messaging SME

POSITION DESCRIPTION - EUC UCC Messaging Operations group requires an experienced Unix System Administrator to join the global operations environment supporting email, instant messaging & video products. The candidate will be expected to provide daily operational support to global Proofpoint Sentrion (Sendmail) appliances, Microsoft Exchange 2010 mail infrastructure, Microsoft Lync and Cisco Videoconference infrastructure.

The role is adjunct to Engineering, as the Operations team owns all toolsets which are required to both run and report on the plant on a daily basis. This role not only involves infrastructure skills, but also some scripting and development work, as we look to further automate many of our processes and end user toolsets. Also, we are starting to test and deploy new technologies including Cloud Services and Exchange 2016Furthermore the candidate is also expected have experience with managed service vendors, as the role includes; directing managed service teams, scheduling appropriate work, providing new intelligent solutions for their daily operations. This allows the metro resources to remain in a development and escalation role.

This environment is extremely important and considered by the business as a crit zero applications, not only to the end users but also to the application development groups as well. Because of this, suitable candidates will need strong technical and interpersonal skills. Responsibilities:?System management and upkeep of the production environment

Problem diagnosis, troubleshooting, escalation and notification.?Run book documentation - inventories, problem resolution processes, documentation

Testing of server upgrades and patch deployment Skills:

Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.?Excellent communications skills

Professional ownership of issues

Good organizational skill; Ability to plan and prioritize

Analytical Skills

Proven troubleshooting skills in a support environment

Strong sense of commitment and drive towards problem resolution

Use of initiative and proactive approach to work

Experience of working in a fast paced, changing environment

Maturity to be able to execute job functions with minimal guidance

Required Technical skills

Experienced Unix System Administrator

Preferred experience: Sentrion and Sendmail

Preferred experience: Knowledge in Postfix and efax solutions.

Preferred experience: Some LDAP/SMTP

Generic Scripting skills

Some SQL query language skills

Willingness to learn Microsoft Technologies such as Exchange, Lync, Active Directory and Windows Server.

Education Level

B.S. Degree preferred

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