At Infoblox, every breakthrough begins with a bold “what if.”
What if your ideas could ignite global innovation?
What if your curiosity could redefine the future?
We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.
How we empower our people is extraordinary: we’re recognized as a Glassdoor Best Place to Work 2025, Great Place to Work-Certified in five countries, and honored by Cigna as a Healthy Workforce honors for three consecutive years; and what we build is world class: named CybersecAsia’s Best in Critical Infrastructure 2024 — clear evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next.”
In a world where you can be anything, Be Infoblox.
Customer Success Engineer (CSE)
We have an opportunity for a Technical Success Manager (TSM) to join our AMS Technical Success team in Mexico City, Mexico, reporting to the Manager, TSM Accounts, AMS. In this pivotal role, you will own the technical relationship for a portfolio of assigned accounts, act as the designated Infoblox expert for each customer, and help customers realize maximum value from their Infoblox investment. Collaborating closely with Sales, Systems Engineering, Engineering, Product Management, and third-party services teams, you will proactively prevent issues, drive resolutions, support customer success, and identify opportunities to expand customer value in a highly collaborative environment.
Be a Contributor — What You’ll Do
Be Prepared — What You Bring
Be Successful — Your Path
First 90 Days: Immerse in our culture, connect with mentors (Blox Buddies), and map the systems and meet with key stakeholders that rely on your work. Discuss and create short/long term goals.
Six Months: Work Level-1 and Level-2 cases to resolution independently, reach the highest Level-3 troubleshooting competency through our NIOS INE certification, and know the internal processes and tools the role depends on.
One Year: Work critical Severity-1 calls to resolution independently and engage Infoblox Engineering directly when an account needs it.
Belong — Your Community
Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.
Be Rewarded — Benefits That Help You Grow, Thrive, Belong
Ready to Be the Difference?
Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis
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Job details are sourced from the employer's original posting.
Open job postingAbout the company
Infoblox is a cybersecurity company that provides cloud-based security and networking solutions.