DESKTOP SUPPORT

Purpose of Role:
The primary function of this role is to provide desktop support to the end users within Clifton, with a secondary function to support, learn and develop in the arena of server and application support.
This role requires excellent technical, initiative and communication skills to ensure consistent delivery of services. It is necessary that a first class awareness of the environment across all platforms is understood and that this knowledge is articulated clearly at all times. It is a key requirement that regular updates of project progress and key activities are communicated to line manager. In addition it is imperative that service desk queues are monitored and updated in accordance with the service desk processes and assigned tasks.
Working as part of the Technical Services Team to ensure that all desktop, server, network and telephony components are monitored and available to meet the target of 99.9% uptime.
Key Duties and Responsibilities
Support for all Windows services and applications for desktop at Clifton
Support for all MAC services and applications for desktop at Clifton
End user support on all corporate platforms including mobile devices
Regular maintenance and updates to all applications and desktop hardware
Monitoring all Clifton desktop systems to ensure error detection as early as possible
Ensuring the security of desktop and mobile devices
Ensuring uptime of all desktop systems in line with any SLAs
Providing regular progress reports to line manager
Ensuring assigned service desk tasks are kept up to date and that support issues are resolved in a timely manner
Ensuring sufficient monitoring and alerting is in place for all relevant desktop systems
Keeping asset and change management systems up to date at all times
Documenting all work and ensuring measures are in place to allow others to pick up support and project work where necessary
Quick learner and a ’can-do’ attitude.
Skills and Experience
Windows and Apple desktop and application support
Virus Protection and Updates
Security Patching
Keeping all documentation and diagrams up to date and accurate
Performing all daily checks consistently and resolving issues
Windows 7, MAC OSX & Linux
SCCM
Sophos
Office 2010/2013 iOS, Android & Blackberry devices
Schedule:
You will be asked to participate in a rotating shift pattern ranging from 7:00am-12:00am.
During Sale time (twice a year for 6 weeks) you will be asked to work a rotating shift on a 24/7 schedule.

All your information will be kept confidential according to EEO guidelines.

Title: Desktop Support
Location: Mahwah, NJ
Duration: 6 Months contract to hire