End User/Desktop Support Specialist

Description:

• Respond to, resolve and close end-user IT service requests based on published procedures and policies.

• Install, configure and test approved licensed software applications.

• Configure, test, deploy and support warehouse based end-user technology (e.g., RF guns, mobile terminals, thin client stations, tethered and Bluetooth scanners, label printers. etc.)

• Tag all end-user IT assets, active and stored, and maintain inventory documentation.

• Support remote users using VPN to access corporate network (such as Regional Directors, District Managers, etc.)

• Restore data utilizing NetBackup Enterprise system.

• Manage remote devices security software ensuring security policies are enforced.

• Function as Back-up to IT Analyst as General Application Security Administrator for Manhattan WMS, Lightning Pick, and Fortna WCSPlus applications.

LAN Administration and Network Security

• Assist the Senior Network Engineer with day-to-day administration and support of network switches and 802.11b wireless infrastructure (e.g., VLAN configuration, ReefEdge firewall administration, etc.)

Essential Qualification:

Associate’s Degree in Information Technology or equivalent combination of intellectual instruction and work experience

Required Knowledge:

A minimum of (4) years of experience in information technology.

Skill and Ability:

PC configuration and troubleshooting skills.

Solid written and verbal communications skills.

Strong desire to learn and expand skills.

All your information will be kept confidential according to EEO guidelines.

Title: End User/Desktop Support Specialist
Location: Ashland, VA
Duration: 6+ Months contract