Event & Commercial Operations Executive

This role is based in our 605 3rd Ave, New York office or Fort Lauderdale, Florida office

This Event and Commercial Operations Executive role will sit within the event operations team to support the delivery and execution of sponsor and exhibitor contracts for Fintech Americas, ensuring seamless customer experiences while supporting revenue growth. This role focuses on enabling sales teams, optimising customer onboarding, and driving retention through proactive engagement.
Key accountabilities

• Create, manage and enhance the sales inventory to support the sales team in reaching their revenue targets
• Serve as a primary point of contact for sponsor/exhibit clients during onboarding and throughout their lifecycle
• Develop and maintain client resources, including but not limited to maintaining the supplier database, the exhibitor manual and the production of onsite documentation, floor plans, FAQs, and health and safety & sustainability practices and onsite welcome packs.
• Support the successful operational delivery of sponsorship agreements and execution of the exhibit floor, taking on specific projects to see through from planning to onsite.
• Manage branded assets, including collating requirements, placing orders, overseeing deliveries.
• Work with Head of Ops to ensure the commercial ops budget is managed and a healthy profit margin on all commercial items is maintained.
• Work closely with sales teams to identify upsell and cross-sell opportunities
• Coordinate with wider event ops team members to resolve any client issues efficiently
• Support on other core deliverables of the shows such as, but not limited to, signage and catering.
• Attend and support other shows within fintech and Informa festivals more widely as time and workload allow

Core Competencies

• Customer-Centric Mindset: Commitment to customer satisfaction and success
• Communication Skills: Excellent written and verbal communication abilities
• Organization: Strong project management and multitasking capabilities
• Problem-Solving: Ability to identify issues and develop creative solutions
• Collaboration: Team player who works effectively across departments
• Adaptability: Comfortable in fast-paced, evolving environments

Key Performance Indicators (KPIs)

• Net Promoter Score (NPS)
• Time to onboard new customers
• Upsell/cross-sell revenue contribution
• Response time to customer inquiries
• Rebook success
• Profit margin % of commercial ops budget items & inventory

• Professional Fluency in Spanish 
• Ideally at least 3 years working within the exhibition or conference industry
• Ability to work in a high-performing, fast-paced environment
• Works well within a team
• Self-motivated, accountable and sets own goals
• Efficient, pragmatic and detail-oriented
• Superior organisation and prioritisation skills
• Good communication skills and great customer service
• Patient, calm and composed under pressure
• Flexible, open-minded and adaptable
• Office attendance is essential. Current pattern is 3 days a week, subject to change.
• As this role supports shows across different time zones, alternative work hours will be required, as necessary

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $60,000- $70,000 based on experience.

This posting will automatically expire on November 1st, 2016

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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