Sr. Business Intelligence Engineer

Job Description

A Business Intelligence engineer who can troubleshoot complex applications. Working closely with application, database, storage, and network teams to resolve complex issues and to architect new solutions. This engineer would also work closely with the Application Support teams to develop new levels of automation.

Job Responsibilities:

Overall responsibility of this position is to provide technical leadership, guidance and service improvements through leveraging a global, account-based technical delivery team for infrastructure applications (i.e., middleware, database, business intelligence, collaboration, SOA)

Specific areas of responsibilities for support include:

- Provide senior technical leadership to BI/Middleware incidents, driving technical teams and incident management bridges to resolve client incidents

- Demonstration and application of situational awareness applied to the assessment and execution of resolution decisions during incident resolution

- Provide senior technical leadership to problem management activities for BI and Middleware services

- Assess current infrastructure application services and identify continuous service improvement (CSI) and automation opportunities

- Provide technical guidance and recommendations to the account Business Intelligence and Middleware teams in support of their operational and service request tasks

- Support SLA tracking and reporting for open systems services

- Support the creation and update of configuration items and knowledge artifacts

- Regular assessment of operational procedures and alignment of business recovery services to production services

- Represent Atos in customer Business Intelligence strategy and architecture meetings and workshops, including:

- Policies and plans for data, applications, hardware, telecommunications, and computer installations

- Plan, participate and oversee standards are applied to project initiatives

- All other duties as assigned

- Typically utilizes technical skills more than management skills

This position requires strong technical skills, aggressive (non-passive) personality traits to drive incident resolution teams and events, ability to remain calm and focused during high tension critical service incidents, ability to articulate clear and effective communications (internal/external), ability to think out of the box and a desire to pursue and lead alternative solutions.

- Excellent Troubleshooting Skills

- Very Good Unix Scripting Skills & proficient with the command line interface

- Large Environment Experience

- Experience working with both virtual hosts (VMWARE) and virtual guest OS's

- Excellent TCP/IP Networking skills

- Enterprise experience working with SAN attached systems

- Possess excellent interpersonal, verbal and written skills: ability to clearly and concisely articulate issues, alternatives, and recommendations

- Flexible, adaptable, and able to manage multiple tasks in a dynamic, high-pressure, fast-paced environment

- Project Management skill levels sufficient for the understanding and implementation of within-team and cross-functional projects

- Proven troubleshooting skills and ability to understand complex relationships between components of multi-tiered applications and systems.

- Self-driven and be able to work independently with minimal supervision

Qualifications Work Environment:

- 20+ years in the IT industry, focused in open systems technologies

- MS Windows, Redhat Linux and EMC products

- Business Intelligence Services technologies:

- Endeca

- Tealeaf

- Actuate

- Web Experience Manager (WEM)

- Informatica

- Cognos Reporting

- Couchbase

- Database technologies (i.e., Oracle, SQL Server, DB2 for Linux/Unix/Windows)

- Performing data analysis, identifying trends and improvement opportunities

All your information will be kept confidential according to EEO guidelines.