This role works with the Director, IPS, to manage the day-to-day operations of the Client Relations team and manages the relationship with assigned subset of client publishers.
Essential Duties:
- Serves as liaison and advocate between assigned client publishers and the Ingram organisation including formal and informal communications, inventory planning and management, ICG activity relating to the publisher.
- Evaluates client expectations, Ingram’s ability to meet those expectations and forms strong interactions with all levels within the publisher.
- Provides guidance on publishing programme and individual titles.
- Interacts with IPS sales team on commercial outreach and sales projections on a regular basis.
- Partners with the IPS Sales teams to design and manage semi-annual sales conferences for client publishers and other client events.
- Manages the day-to-day activities of the IPS UK Client Relations Manager and Coordinator and, including on-going training, mentoring, and education to ensure their professional growth.
- Educates clients on ICG service offerings including Metadata and Marketing, Lightning Source, and digital sales, and best usage of these programmes tailored to client needs.
- Manages seasonal deadlines, cataloguing, client publicity update process, and maintenance of up-to-date business materials.
- Collaborates with the Manager, Client Relations and Marketing on brand marketing strategy
Knowledge, Skills and Abilities
- Ability to travel up to 15% of the time
- Advocacy skills
- Ability to build internal consensus
- Presentation skills
- Ability to work independently
- Critical Thinking skills
- Knowledge of the eBook market
- Prioritisation skills
- Personal Computing skills to include MS Word, Excel and Powerpoint
- Ability to be flexible/multi-task based on workflow demands
- Ability to speak, write and read the English language
- Ability to develop constructive and cooperative working relationships with others, and maintain them over time
- Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
- Ability to maintain consistent, punctual and regular attendance
- Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
- Ability to engage in active listening with coworkers, management and clients/customers
- Attention to detail
- Knowledge of organisation, operating procedures and policies of the company
- Ability to apply new knowledge, technology and procedure to job responsibilities
- Ability to meet and maintain performance objectives (standards)
- Ability to maintain full time work schedule during normal company operating hours
Education and Experience
- Bachelor’s Degree
- 6 years of client management/relations experience and/or relevant publishing experience.
- 1 year of supervisory or project coordination experience
- Competitive salary
- Training Opportunities
- Free onsite parking
- Free Hot drinks
- Service Awards
