Manager, Distribution (UK)

Ingram Content Group (ICG) is hiring a Manager, Distribution to support our team in Milton Keynes. The Manager, Distribution is responsible for leading the day-to-day operations of our purpose-built distribution facility in Rooksley, Milton Keynes. This role provides strategic and hands-on operational leadership, ensuring distribution activities meet performance expectations for productivity, turnaround times, quality, accuracy, customer service, and health and safety. The Manager will lead and develop associates, optimize resources and workflows, and drive a culture of accountability, continuous improvement, and operational excellence to ensure safe, efficient, and customer-focused distribution operations.

Want to join a key team that helps the world read?

Ingram Content Group is one of the world's largest and most trusted distributors of physical and digital content. Thousands of publishers, retailers, and libraries worldwide use our products and services to realize the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best-of-class digital, audio, print, print-on-demand, inventory management, wholesale and full-service distribution programs.

Through Ingram Publisher Services UK, we support publishers with a comprehensive range of distribution, sales and supply chain services, helping them reach booksellers, retailers and readers across the UK, Europe and worldwide. The Distribution Manager role is part of Ingram Publisher Services UK and is based at our distribution site in Milton Keynes.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Salary: Circa £55K depending on experience

Schedule:

• 10am-6pm M-F, with flexibility as business needs require

Experience:

• Minimum 5 years’ experience within a fast-paced Distribution or operational environment, including at least 1 year in a management capacity, with demonstrable responsibility for people, performance and operational delivery.
• Strong technical understanding of Distribution processes, operational controls and performance metrics, with the ability to analyse key measures, identify trends and implement effective corrective actions to optimise service, quality and efficiency.
• Proven leadership capability, with a track record of building high-performing teams, managing employee performance, resolving complex workplace challenges and ensuring operational deadlines and customer service expectations are consistently achieved.
• Exceptional communication, organisational and prioritisation skills, with the ability to coordinate multiple operational demands, communicate effectively across all levels of the organisation and maintain clear and accurate shift handovers and reporting.
• Highly proficient in Distribution and operational management systems, and Microsoft Office, with the ability to utilise data and technology to monitor performance, support decision-making and drive continuous improvement.

Preferred Qualifications:

• 2–3+ years of management experience in a distribution, warehouse or operations environment.
• Experience using AI and emerging technologies to improve operational efficiency and productivity.
• Experience with continuous improvement initiatives; Lean, Six Sigma or similar training preferred.
• Experience developing and maintaining a safety-focused workplace culture.

Essential Job Duties:

• Supervise and Lead Distribution Associates: Provide leadership to approximately 70 Distribution Associates, including 2 Supervisors and 5 Team Leaders, across two shifts. Oversee team development, performance, accountability and workforce planning to ensure efficient operations.
• Process Control & Quality Monitoring: Oversee daily Distribution processes to ensure quality and compliance with established standards. Identify process deviations and take corrective action as needed.
• Meet Turnaround Time (TAT) Objectives: Manage Distribution flow and prioritize tasks to meet customer and internal TAT requirements.
• Shift Reporting & Documentation: Maintain shift Distribution reports and communicate key information during shift handovers and to management.
• Safety and Compliance: Promote a safe working environment by enforcing safety protocols, conducting regular safety audits or checks, and coordinating incident follow-up and corrective actions.
• Continuous Improvement: Identify and implement process improvements to increase efficiency, reduce waste and enhance product quality.
• Training & Development: Assist in training new associates and cross-training team members to enhance workforce flexibility and capability.

Perks/Benefits:

• Bonus scheme
• Single health care cover (family/spouse cover available at an extra cost)
• Generous holiday plus Bank Holidays
• Company Sick Pay Scheme
• Continuous Professional Development and Training Opportunities
• Free onsite parking
• Free Hot drinks
• Snack and Drink Vending machines on site
• Service Awards