## Who we are Before the PC, computing was locked inside big corporations. But thanks to hackers of Silicon Valley, everyone now has a computer and can develop for it. The same should happen for robotics. We're building a platform that makes it accessible: the PC of robotics. An intuitive, open, affordable general-purpose robot for everyone. If you're going to work on something crazy hard, it might as well matter. We're a small team that cares: about the problem, about the people using our robots, and about building a product that will still mean something years from now.
We are our own users. ## What we're looking for We're looking for an Operations Lead / Chief of Staff to be working with the CEO as Innate scales from early customer deployments to real volume. You will help turn a fast-moving robotics company into an operating machine: keeping customers cared for, shipments moving, information findable, and the team focused. This is not a back-office role. You will be close to the product, close to customers, and close to the messy reality of putting robots in the world. **The core stuff that actually excites us:** - **Customer
experience:
- ** keeping early users cared for, informed, and successful. - **Operations:** shipments, inventory, vendors, timelines, internal systems, and follow-through. - **Process:** turning chaos into clean workflows, docs, CRM systems, and company rhythm. - **Strategy:** helping with planning, research, prioritization, and special projects with the CEO. - **AI leverage:** finding and (preferably) building internal AI tools that make the team faster. - **Company building:** noticing what is broken, owning it, and building the habit or system that keeps it from breaking again. ## The kind of person you are You are high-energy, extremely organized, and unusually good at making things happen.
- You notice details, but you do not get lost in them.
- You are creative in your ability to solve problems.
- You might have a consulting, bizops, startup, operations, investing, or generalist background.
- More importantly, you have strong taste, strong follow-through, and a real interest in both consumer products, hardware, deep tech.
- You also have experience with supply chain, and are very interested in manufacturing.
- Finally, you care about the human side of personal robots: trust, delight, reliability, and customer experience.
- But most importantly, you are ridiculously hungry to make something worthwhile with your life.
- This is not a job to slack, it's a job to change the world. ## What you'll work on You will work directly with the CEO to build the operating layer of Innate: customer experience, shipments, internal systems, CRM and processes, planning, documentation, and company operations. **When you apply, tell us about a time you took something ambiguous and made it run.** Founder note: we receive a lot of applications; make sure you find a way to get yourself noticed
