End-to-end support of Oracle customers through Incident, Problem and Change management.
Ad hoc project requirements (providing estimates and implementing changes)
Providing advice and guidance to customers verbally or in writing on a timely basis.
Maintain a record of all communication and actions in Inoapps IT Service Management and other activity tracking applications.
Take the lead on individual service improvement initiatives as requested and ensure their successful and timely delivery.
Proactively identify and drive automation opportunities to improve team efficiency including the use of AI where appropriate.
Proactively analyse and identify recurring Incidents and Problems to fix problem, provide workarounds and/or create knowledge document in line with problem management practices.
Payroll experience is essential, with a strong preference for candidates who also bring experience in solution architecture within a Managed Services environment.
Excellent communication and customer engagement skills.
Experience of working in a managed services team, focussed on driving continual evolution of the supported applications.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Inoapps is a technology consulting firm specializing in Oracle Cloud solutions.