Duties/Responsibilities:
- Serve as a liaison between customers, Sales, and internal teams to ensure timely, accurate commercial and technical communication.
- Coordinate samples, inbound leads, pricing requests, documentation, product information, project updates, and customer follow through.
- Maintain accurate CRM and ERP records, including project origin, end brand when known, request status, owner, and next action.
- Track open customer and Sales commitments, identify delays or missing information, and escalate issues to the right owner.
- Manage the Inolex information inbox and route inbound customer calls and requests.
- Support consultant, brand, and contract manufacturer mapping through accurate relationship and project data.
- Prepare recurring reports and maintain visibility to sample follow up, leads, projects, and Sales team actions.
- Identify process gaps and support practical improvements that strengthen responsiveness, data quality, and seller capacity.
Required Skills/Abilities:
- Strong organization, professional communication, customer service, and follow-through.
- Ability to manage multiple priorities and translate customer needs into clear internal actions.
- Technical curiosity and willingness to learn personal care ingredients, applications, and customer projects.
- Proficiency with CRM and ERP systems, Microsoft Office, reporting, and accurate data entry.
- Sound problem solving judgment, including when to resolve an issue and when to escalate.
- Collaborative working style and comfort coordinating across commercial and technical teams.
Education and Experience:
- 1-5 years of related experience in sales support, quality, regulatory, customer service, or project coordination in personal care, ingredients, or a related industry.
- Bachelor's degree in a science field preferred.
- Knowledge of personal care ingredients is valuable, but a demonstrated ability to learn technical product information is also considered.
Physical Requirements:
- This position is primarily located in the Philadelphia office.
- Must be able to work at a computer for extended periods.
- Occasional travel, approximately 10%.
This company is an Equal Employment Opportunity Employer (EOE/including disability/vets).
