The Senior Director Laboratory Services directs the operations of Central Lab including on site and satellite facilities. Leads strategic developmental and functional services to support department objectives and organizational goals. Maintains effective and responsive relationships with patients, attending medical staff and other departments and is responsible for the management of department finances including budgeting, control of salary/non-salary and capital investment expenses. Manages professional and clerical staff through daily supervision, team member relations and staff development and provides direction and management to direct reports and all department team members.
Job Responsibilities:
- Oversees assigned department or functional area to ensure it is performing effectively, which may include but not limited to, communicating and collaborating with stakeholders, managing employment decisions and contributions of supporting team members, and managing departmental budget and fiscal success.
- Organizes, monitors and coordinates all quality assurance/improvement activities including fire safety in addition to patient, donor and testing audits; Ensures that department functional operations are in full compliance with accrediting and regulatory agency standards including CAP.
- Responds promptly to requests from other departments within the operating unit and maintains cooperative relationship; accordingly, Ensures adherence to "Service Excellence" standards and the provision of outstanding customer service to internal and external customers.
- Coordinates/monitors the development of long range plans and annual budgets for Central Lab; Monitors financial performance to ensure that budgeted revenue/expense ratios are met.
- Selects, hires and trains staff to perform assigned functions at competent levels according to Inova Health System policies and procedures; Develops work plans and schedules to ensure appropriate staffing levels; Provides staff counseling and initiates discipline process when necessary.
- Establishes performance expectations and provides direction, feedback and guidance to team members; Completes performance evaluations, team member relations and needed disciplinary activities; Establishes, reviews and revises performance standards for assigned staff while interacting appropriately to set goals, communicate expectations and provide feedback.
- Determines staff education/training needs based on annual assessments of individuals and follows-up with educational plans to meet needs.
- Evaluates the current and future marketplace for opportunities.
Minimum Requirements:
- Certification - ASCP certification
- Experience - 7 years of experience in lab management; 10 years related experience
- Education - Bachelor's Degree in related field (or relevant experience in lieu of degree equivalent to 4 years)
Preferred Requirements:
- Experience directing central, satellite, and/or multi-site laboratory services, with responsibility for operational performance, staffing, quality, and financial outcomes.
- Experience developing outreach strategies that improve market share, service access, client retention, revenue growth, and customer satisfaction.
