Get to know us!
IHP Hospitality Group owns and operates four properties in western Puerto Rico, including international franchises such as Marriott®, as well as independent hotels like Punta Borinquen Resort and Hotel El Faro. With over 30 years of experience, IHP Hospitality is a pioneer in the revitalization of urban centers, making a significant contribution to Puerto Rico’s economic development.
Company Benefits:
- Health Insurance with Dental Plan
- 401(k) Retirement Plan
- Accumulation of vacation and sick days.
- Professional Growth and development opportunities.
Night Auditor Responsibilities:
- Organize, confirm, process, and conduct all guest check-ins/check-outs and secure payment. Keeps work area clean and disinfected.
- Verify Daily Check-In’s and Check-Out’s and create the right amount of room keys. Identify and Classify Marriott Bonvoy Elite Members. Print out Registration Cards.
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
- Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Speak with others using clear and professional language.
- Implement Wake-Up Call requests and verify Logbook for any new information.
- Ensure proper shift handover of Front Desk and Mini Market Register. Make sure shift has proper change of bills and/or coins.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
- Notify Loss Prevention/Security of any guest reports of theft.
- Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.
- Maintain confidentiality of proprietary information.
- Be able to lift up to 50 pounds.
- Perform shuttle service and/or other duties as required by Guest Experience Supervisor and Guest Experience Manager.
- Reconcile accounts, perform night audit reports, investigate out of balance accounts. Prepare audits.
- Bachelor’s Degree on Hotel Administration/Business Administration or related field preferred.
- Minimum of 2 years of related experience required.
- Must possess excellent communication skills in Spanish and English.
- Customer Service Oriented
- Team Player
- Able to work under pressure and ability to solve client issues in a friendly and timely fashion
- Able to work Flexible Shifts including Weekends and Holidays.
