Surveillance Agent

Get to know us!

IHP Hospitality Group owns and operates four properties in western Puerto Rico, including international franchises such as Marriott®, as well as independent hotels like Punta Borinquen Resort and Hotel El Faro. With over 30 years of experience, IHP Hospitality is a pioneer in the revitalization of urban centers, making a significant contribution to Puerto Rico’s economic development. 

Company Benefits:

• Health Insurance with Dental Plan
• 401(k) Retirement Plan 
• Accumulation of vacation and sick days.
• Professional Growth and development opportunities.

Surveillance Agent:

Responsible for the monitoring of all casino areas or departments, such as table games, slot activity, Cage transactions, including armored car pick-up and all areas where chip are sold or redeemed, Soft Count procedures, as well as all other non-gaming areas throughout the Casino. To include but not limited to, entrances and exits. Surveillance Officers will be required to attend training sessions throughout the course of employment.

Duties and Responsibilities:

• Monitor table games and slot activity.
• Monitor Cage (Fill Bank, Marker Bank, Front Windows, Vault,) Slot Attendant activities.
• Monitor non-gaming areas.
• Monitor Soft Drop and Count.\
• Report any irregularities to the Surveillance Supervisor
• Perform all duties as assigned or directed by surveillance Manager or Supervisor.
• Maintain confidentiality and information supplied only on a need-to-know basis.
• Preventive maintenance, care and repair of equipment.
• Notification of proper personnel in event of emergencies.