InPlace Software is a global software company that specializes in industry based learning products and initiatives around the world. The North American office is based in Colorado with the company's world head office located in Melbourne, Australia.
Job Description: Service Desk Consultant
We are looking for technically skilled candidates with excellent interpersonal skills for the service desk consultant position. Service desk consultants troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new enhancements and features, among other duties.
Moreover, our consultants will need to talk to customers directly conducting regular client calls to help streamline process and promote product adoption, as well as create written documentation, requiring excellent written and verbal communication.
Responsibilities:
The position is hybrid (3 days in office, 2 days work from home) in our Denver office location which is located in RiNo and the salary is $54,000.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
InPlace provides client implementation, training, and best-practice recommendations. They act as the primary point of contact for clients during implementation and coordinate with their US Support Team for post-deployment transition and ongoing client success.