- Diagnose faults on workstations, peripherals, and office equipment.
- Install and configure Windows/macOS systems in compliance with IT policies.
- Maintain equipment (printers, video conferencing, digital displays).
- Coordinate with the Hardware Asset Management team for repairs and replacements.
- Prepare workstations and access for new employees.
- Train users on essential tools and IT best practices.
- Assist with VPN access issues, MFA, and network connectivity.
- Create and manage guest Wi-Fi accounts and secure access.
- Prioritise and process tickets in the ITSM tool (JIRA, ServiceNow).
- Document resolution steps to ensure traceability.
- Escalate complex incidents to specialist teams.
- Proactively communicate about outages and service interruptions.
- Write guides and FAQs for users.
- Identify recurring issues and propose solutions to reduce incidents.
- Collaborate with IT teams to optimise processes.
Additional information:
- Flexible working hours, occasional on-call duties.
- Occasional remote work possible.
This position is based in Vianen, Netherlands. Candidates located in the Utrecht region + Amsterdam or willing to relocate are encouraged to apply.
- 2–5 years of experience in IT support, helpdesk, or technical support roles
- Bachelor’s degree in IT or equivalent practical experience
- Solid knowledge of Windows and/or macOS environments
- Hands-on experience with hardware and software troubleshooting for end-user devices
- Familiarity with Active Directory and user account management
- Basic understanding of networking concepts, including VPN, IP configuration, and connectivity troubleshooting
- Experience working with ITSM tools such as JIRA or ServiceNow
- Exposure to tools such as SCCM, JAMF, TeamViewer, or mobile device management (MDM) solutions is a plus
- Strong communication skills and a service-oriented mindset
- Ability to work independently, prioritise tickets, and manage multiple requests effectively
- Fluent Dutch and strong English communication skills required
- 7-month contract with the possibility to extend.
- Holiday allowance and 25 vacation days per year.
- Chances to broaden your skill set and acquire new competencies through daily work, challenging projects, and training activities.
