This role focuses on providing customer service to customers in the U.S. An advanced level of English is required.
RESPONSIBILITIES
- Answering customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails.
- Improve customer satisfaction by actively listening, acknowledging, accurately categorizing customer contact reasons/experiences and responding accordingly.
- Provide accurate responses by actively participating in daily departmental communications, maintaining awareness of existing products as well as new products and promotional initiatives.
- Ability to multitask using multiple databases to accurately research and respond to inquiries.
- Ability to quickly recognize escalating trends and problem solve potential root causes
- Ensure data/report integrity by continuously understanding use of tools and the business needs for information
- Identify, communicate, and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution
QUALIFICATIONS
- Previous customer service experience
- Demonstrated ability to troubleshoot and problem solve
- Ability to listen, talk, and type simultaneously
Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.
We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
