- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
- Welcomes patients and visitors in person or on the telephone and answering or referring inquiries
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying clinical staff of patient’s arrival, reviewing service delivery compared to schedule, and reminding clinic staff of service delays
- Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Obtains revenue by recording and updating financial information, recording, and collecting patient co-pays and account balances
- Coordinates with Insurance companies, referring medical offices and Pathology Labs
- Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information
- Maintains operations by following policies and procedures, reporting needed changes
- Contributes to team effort by accomplishing related results as needed
- Attains and maintains mastery level knowledge of all assigned medical practices, including provider/clinic schedules, patient scheduling preferences, and scope of services offered
- Performs duties independently, and in collaboration with team, asking for assistance from peers and/or supervisors as needed
- Obtains required information such as insurance cards and driver’s licenses; obtains consent to treat, releases of information, and other required paperwork from 100% of patients
- Takes ownership of the patient check in process, verifies appointments via EHR practice management system; explains next steps in patient appointment flow
- Averages a minimum of 95% registration accuracy; enters information consistently following established guidelines; information is not only accurate, but also consistently uniform (i.e. uses upper- and lower-case type appropriately, enters complete phone numbers, etc.)
- Handles patients and others with tact; utilizes de-escalation techniques and knows when to disengage and ask for management
- Eagerness to learn and adapt to new processes and systems
- Strong ability to collaborate effectively within a team environment
- Proactive problem-solving skills with the ability to take initiative
- Highly detail-oriented with a focus on accuracy and quality
- Exceptional customer service and phone etiquette
- Ability to maintain effective and organized systems to ensure timely patient flow
- Excellent computer skills
Job Type:
- M-TH: 7:45am – 5:00pm 3 days per week, plus a willingness to travel to Gunnison once a month
Experience:
- Knowledge of medical terminology, HIPAA, and OSHA regulation (preferred)
- EMR experience (preferred)
- Dermatology experience (preferred)
Education:
- High school diploma or equivalent (required)
Pay:
- Compensation begins at $20.00 per hour, with opportunities for merit-based increases through annual performance reviews.
All your information will be kept confidential according to EEO guidelines.
