Your Primary Focus — Phone Scheduling and receptionist duties:
- Answer incoming calls promptly, professionally, and warmly — you're the first voice patients hear
- Schedule, confirm, and reschedule patient appointments with accuracy, efficiency, and care
- Greet patients warmly when they arrive and assist as needed with check-in and out for visits
- Address patient questions about appointments, procedures, insurance, and billing both over the phone and in-person
- Build rapport over the phone — patients should feel heard, valued, and excited about their upcoming visits
- Manage the scheduling system to ensure appointments are accurate and the schedule runs smoothly
- Patient Payments: take patient payments at check in or check out and accurately record them in the patient record
Supporting the Office:
- Manage patient records to ensure all information is current and precise
- Process patient payments accurately and professionally
- Support the team with filing, scanning, data entry, and other administrative tasks as needed
- Communicate effectively with patients, providers, and teammates — clear communication is everything
Schedule & Pay:
- Full-Time Position: 38-40 hours per week
- Hours: Monday–Friday scheduling typically 7:30-4:30
- Starting Pay: $18.50–$19.50/hour based on experience and performance
- Note: Schedule may adjust for Federal holidays and staff vacation coverage
Your Qualities:
- Genuinely positive and upbeat — you bring energy and enthusiasm to your work every day
- A team player who cares — you actively contribute to a welcoming, supportive office culture
- A hard worker — you're willing to roll up your sleeves and do what it takes
- Excellent communicator — you listen actively, show empathy, and express yourself clearly
- Reliable and punctual — your teammates and patients count on you to show up and follow through
- Organized and detail-oriented — you anticipate problems and prevent them from happening
- Calm and focused — you handle the natural chaos of a busy clinic with grace and professionalism
- Eager to learn — you're genuinely curious and excited about developing new skills
- Professional appearance and demeanor — you represent our practice with pride
Required:
- Strong customer service experience (retail, hospitality, or similar environments count!). Prefer at least 18 months in a medical, med spa or dental setting
- Excellent phone etiquette and communication skills
- Willingness to learn and grow in a medical setting
Preferred:
- Prior experience in a medical office or patient-facing healthcare environment
- Familiarity with scheduling software or patient management systems
- Basic understanding of medical insurance and billing concepts
All your information will be kept confidential according to EEO guidelines.
Why Join Us?
Growth & Development:
- On-the-job training — you'll learn everything you need to succeed
- Mentorship from our experienced clinical team
- Clear pathway to expand your responsibilities and advance your career within our practice
- Opportunity to develop valuable healthcare skills that open doors
Our Culture:
- A close-knit team that genuinely cares about each other
- Fast-paced, friendly environment where no two days are the same
- Leadership that listens and values your input
- Patients who appreciate and remember you
Full-Time Benefits:
- Health and Dental Insurance
- Consistent Monday–Friday schedule (no weekend or evening shifts)
- Employee discount on aesthetic procedures and premium skincare products
About Us
We're more than a medical practice — we're a team of professionals dedicated to helping our patients feel confident and cared for. We believe in building a workplace where everyone matters, your contributions are noticed, and there's real opportunity to grow.
