- Manage daily operations including patient scheduling and registration, medical records, data entry, cash posting, daily bank deposits, office maintenance, and computer systems.
- Supervise and develop medical office personnel to ensure maximum efficiency, including staff selection, onboarding, training, scheduling, and performance management in collaboration with HR.
- Ensure the practice delivers exceptional patient service, including timely resolution of patient concerns and service recovery.
- Collaborate with the RPM & RVP and Practice Partner to implement strategic initiatives and support practice growth.
- Manage, implement, and maintain office policies and procedures to ensure consistency and compliance.
- Oversee compliance with HIPAA, OSHA, and other regulatory requirements.
- Provide administrative support to physicians and clinical staff as needed.
- Monitor and report on key performance indicators (KPIs), including patient volume, financial performance, and operational efficiency.
- Foster a collaborative and supportive team environment that promotes staff engagement and professional development.
- Enforce office policies and procedures to maintain operational excellence.
- Perform other related duties as needed.
- Bachelor’s degree in Healthcare Administration, Business, or related field preferred.
- 7+ years of experience in medical office management, preferably in dermatology or a specialty practice.
- Experience with medical software systems and demonstrated knowledge of proper coding (ICD-10) and medical billing processes.
- Proven experience building office culture and cross-functional teams to enhance patient experience and practice growth.
Job Type:
- Full-time, Monday-Friday
- Travel will be required between the practices six locations
- Pay range is $85,000-$100,000/year
Skills and Abilities:
- Strong leadership, organizational, and problem-solving skills.
- Excellent interpersonal and communication abilities.
- Thorough knowledge of HIPAA, OSHA, and other relevant healthcare regulations.
- Proficiency in Microsoft Word, Excel, and medical practice management software.
- Ability to multitask, prioritize, and adapt in a fast-paced environment.
- Hands-on, team-oriented approach with a strong work ethic and commitment to excellence.
All your information will be kept confidential according to EEO guidelines.
