Application support analyst

Role Description: Application Support Analyst responsible for information systems utilized by our client in Research and Development. This role will require the in-depth knowledge and understanding of scientific applications for a defined application portfolio. This person will serve as the focal point for problem triage and resolution and serve as the person will provide application support for information systems utilized by VMRD staff. Objectives:

• Provide day to day support of RD Scientific applications, (electronic Notebooks, Lab Information Management Systems (LIMS), Chromatography systems, Sample and Inventory Management systems, and other scientific application systems )
• Provide support of interfaces and data exchanges between applications where necessary
• Coordination with vendors of commercial off the shelf systems for problem resolution.
• Liaison between Business Technology organizations for comprehensive support. Technical

Skills:

The ideal candidate should have the following skills

• Knowledge of SQL Server and Oracle DB programming and concepts
• WEB based application architectures
• Business Objects BI4, Crystal Reports 11, Server Reporting Services 2005 or above
• Data Stage 8.1
• SQL Server 2005 or above
• Visual Basic 6.0,.NET 3.5 using Visual Studio 2008 or above
• Good understanding of XML concepts & utilities
• Problem and Incident Management utilizing ServiceNow for problem reporting and resolution.
• Understanding of Scientific Computational systems

Skills:

• The candidate should have a working knowledge of the core R&D development computer systems and applications.
• Required three to five years industry working experience in application support/administration is essential.
• Working experience in a GxP environment is required.
• This person should have good problem diagnosis skills coupled with solid exposure to data-base concepts and knowledge of client/server and web-based application architecture.
• Excellent oral and written communication skills are essential as the nature of this position will be to communicate effectively across a global organization.