Customer Service Representative work under direct supervision in a call center environment, and are responsible for responding in a timely, professional and courteous manner to all customer inquiries. This includes member and/or provider phone calls or correspondence regarding benefit, eligibility or customer issues. Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.
-High School Diploma or GED required.
-Minimum 1 year experience taking in bound/out bound customer calls.
-1 year prior claims and or customer service experience preferred.
-Prior experience in the healthcare or managed care industry preferred.
-Minimum 45 wpm typing skill preferred.
-Excellent judgment and decision making skills in dealing with customer complaints and sensitive requests required.
-Ability to use PC applications in a MS Windows based.
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.