Title: HR Call Center Representative
Location: Maryland Heights MO 63043
Duration:+10 MONTHS
Hours: Monday -Friday, 7:00 AM -3:30 PM
Description:
Responsible for responding to employee questions and inquiries about employee benefit programs and human resource policies. Provides assistance with disability, health, and life benefits, paid time off, and retirement plans. Prepares appropriate documentation and processes necessary paperwork. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
ESSENTIAL FUNCTIONS:
Handles various levels of inquiries concerning compensation, position management, payroll and benefits administration.
Provides first line of contact for employees, external vendors, Trust department, and other plan administrators via telephone.
Researches and resolves basic inquiries regarding payroll activity and tax withholdings.
Provides frontline assistance regarding programs, policies, and procedures.
Responsible for problem-solving and resolving Tier 1 type of questions.
Documents calls and forwards ticket to Tier 2 for resolution if unable to resolve.
Requirements/Certifications:
1-2 years previous administrative support in an HR department
-Bachelor's degree preferred. -Working knowledge of Workday preferred.-Basic knowledge of Human Resources (benefits, employment law, employee relations, knowledge of HRIS) preferred.
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.