IT Asset Coordinator

Responsibilities:

• Implement ITAM process (procedures and policies) and technologies and adhere with ITAM strategy
• Ensure all ITAM activities are implemented as defined in the overall ITAM lifecycle approach
• Negotiating and developing the key measurement of the critical success factors for ITAM
• Execute ITAM components (processes & policies, and SOPs)
• Define standard for ITAM data elements for Hardware
• Provide guidance in usage of the supporting technologies (VSM) to support ITAM processes
• Document gaps between process and technology (if any)
• Work tickets in the ITAM queue regardless of whether the request is for hardware or software.
• Help other team members with research when special projects or requests are received
• Reconciliation of asset inventories hardware.
• Develop ITAM reports
• Give guidance on the fulfillment process and how to review inventories before ordering.
• Point of contact for ITAM requests and be able to research and resolve requests for hardware.
• Develop automation of ITAM reports.
• Report verifications and reconciliation to physical inventories
• Provide input to ITAM Program Manager for hardware process improvements. The candidate would also assist with:
• Receiving process
• Asset tagging
• Asset deployment and related activities
• Maintenance, retirement and disposal
• Repurpose
• Refresh Education & Experience Requirements
• Knowledgeable of ITIL v3 / Foundation certified a plus.
• Experience in using IT asset management databases.
• Understanding of technologies used in large organizations to deliver ITSM services.
• Must be able to interpret asset renewal Terms & Conditions (contractual language)
• Understanding of IT Service Management processes.
• Experience with Business Objects reporting tool a plus.
• Proficient in MS Excel.
• Strong knowledge and experience with IT hardware asset life cycle management, processes planning, acquisition, deployment monitoring, harvesting and retirement.
• SQL a plus.

  CITAM Certification and/or CSAM, CHAMP Certification, or similar certification preferred.