IT Customer Support Rep.

Description:

• Bilingual Spanish language required

• Responsible for screening, referring and diagnosing internal inquires and work requests.

• Performs trouble shooting in the identification of applicable problems related to the infrastructure, systems, applications and network communications.

• Moderate understanding of the general aspects of the job (i.e., familiarity with terminology and standard procedures).

• Basic understanding of content area of function.

• Follows defined procedures.

• Proposes and implements solutions to routine problems with direction from supervisor.

• Refers atypical problems to others.

• Close supervision.

• Reports on activities regularly to supervisor in well-defined format.

• Gathers information and/or data independently using established and well defined procedures.

• Recommends actions to improve efficiency.

• Performs duties within prescribed time frames.

• Errors can be easily and quickly detected within the immediate work unit.

• Contributions limited to task related activities.

• Contacts are primarily within immediate work unit.

• Troubleshooting remotely via phone.

If you are not interested in looking at new opportunities at this time I fully understand. I would in that case be appreciative of any referrals you could provide from your network of friends and colleagues in the industry.

we do have referral bonus of $500 per candidate, if you refer any of your friends or colleague who are looking out for the same job.

Kind Regards

Dipti Ghodke

Senior Technical Recruiter

Integrated Resources, Inc.

IT Life Sciences Allied Healthcare CRO

Certified MBE |GSA - Schedule 66 I GSA - Schedule 621I

DIRECT # - 732 – 844 -8719

(W) # 732-549-2030 – Ext - 315

www.irionline.com

LinkedIn: https://in.linkedin.com/in/diptighodke

Gold Seal JCAHO Certified ™ for Health Care Staffing

“INC 5000’s FASTEST GROWING, PRIVATELY HELD COMPANIES” (8th Year in a Row)