- Quality assurance associate will have responsibility for reviewing incoming complaints for thoroughness and appropriateness in accordance with policies and procedures.
- Review incoming CFs (complaints) for thoroughness of required information, appropriate complaint type selection, timely submission, and appropriate wording for a regulated environment.
- Accept or reject incoming CFs (complaints), based on above criteria.
- Communicate with CF (complaint) submitters regarding missing information, inaccurate complaint type selection, untimely submission, or inappropriate wording for a regulated environment.
- Monitor draft complaints for timely submission.
- Submit returned material authorization (RMA) requests to vendor for credit for defective product reported through complaints.
- Follow-up with vendor regarding requested RMAs.
- Track number of accepted / rejected complaints per day, reasons for rejections, and other pertinent data.
- Participate in visual management meeting for complaint handling team.
- Complete assigned training in a timely manner.
- Cross-train with Manager and peers for any other assignments as applicable.
- Detail oriented, proactive, attention to accuracy, excellent customer service both internally and externally, good documentation skills
Preferred background:
- Regulated industry complaint handling experience preferred.
Required Education:
- Bachelor’s degree, with degree in science or engineering preferred, but not required
Technical/Software tools used: Outlook, Master Control, Excel files, Global CAPA
Top 5 characteristics to be successful in this role:
- Detail-oriented, accurate, focused, good documentation skills, business professional
How is performance measured
- Timeliness of disposition of incoming complaints; quality of accepted complaints.
Feel free to forward my email to your friends/colleagues who might be available. We do offer referral Bonus.
Thank you.
Kind Regards,
Harris Kaushik
Clinical Recruiter
Integrated Resources, Inc.
IT Life Sciences Allied Healthcare CRO
DIRECT # - (650)-399-0891
Gold Seal JCAHO Certified ™ for Health Care Staffing
“INC 5000’s FASTEST GROWING, PRIVATELY HELD COMPANIES” (8th Year in a Row)
