Job Title: (ServiceNow) Infrastructure Analyst V
Location: Penn Plaza, Newark, NJ
Job Type: Fulltime
Job Description:
- This position is responsible for monitoring, supporting, and participating in the development and enhancement of the ServiceNow platform.
- As part of a 24X7 team, perform day to day support and maintenance of the ServiceNow environment configure and improve core and custom applications.
- Work with process owners to develop business solutions, coordinate support and development efforts within the Admin team.
- General support, administration and maintenance of ServiceNow platform and associated applications
- Work directly with end users to resolve support issues within ServiceNow
- Monitor health, usage and overall compliance of ServiceNow and its applications
- Develop systems integrations and process automation
- Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
- Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
- Configuring and managing Discovery and Orchestration
- Coordinate application and platform upgrades
- Load, manipulate and maintain data between ServiceNow and other systems
- Create ServiceNow reports and dashboards
- Requires excellent interpersonal skills and the ability to interface with all levels of personnel
- Ability to work independently and as a team
- Must be a self-starter and keen to explore new solutions
- Requires strong problem solving and analytical skills
- Requires excellent communication skills and ability to write and discuss clear procedures regarding technical issues
- Excellent customer service skills
Primary Responsibilities include but not limited to:
- Perform core configuration tasks
- Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
- Use mobile clients
- Activate plugins
- Add users, groups and roles
- Manage data with tables, the configuration management database (CMDB), import sets and update sets
- Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
- Create workflow activities and approvals
- Configure alerts and notifications
- View upgrade history and status
Required/ Experience Skills:
- 3+ years ServiceNow administration experience in an enterprise environment
- 8+ Years of IT Experience
- Experience configuring ServiceNow Discovery
- Must be technically savvy and able to design and build applications that meet business goals and objectives
- Proven experience implementing and customizing a web architected, n-tiered enterprise application
- Familiar with Service Oriented architecture and web services integration (SOAP, WSDL,REST)
- Experience with JavaScript, XML, HTML
- Familiar with LDAP, MS Active Directory, ADFS
- Integration (interfacing) of enterprise software systems
- Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
- Bachelor of Science in Computer Science, a similar technical discipline or comparable experience
- ServiceNow System Administrator Certification preferred
- ITILV3 Foundation Certification preferred
Education:
- Bachelor’s Degree Required
Thanks & Regards,
Abhinav Kandere
732 844 8718
Integrated Resources, Inc.
