Client Service Manager

The role of the Client Service Manager is to ensure that value is achieved as anticipated from the outsourced relationships. He/ she is responsible for overall compliance of services as expressed in the Statement of Work and Service Level Agreements and for making sure that any problems with the day-to-day delivery of services provided by the service provider are minimized. This position oversees planning and forecasting of service consumption, quality of service and customer satisfaction.

Task and responsibilities:

• Account Maintenance: Handling account openings, closures and changes in Client information as well as maintaining accurate Client data in systems such as SAP
• Connectivity setup: Allowing clients to instruct and receive reporting on their accounts
• Signature Verification: Providing signature verification services for Clearstream entities
• Monitor, verify and execute incoming internal & external requests
• Verify accuracy and completeness of the requests, follow up and ensure proper execution
• Collection and storage of customer documentation
• Regular collaboration with colleagues from Headquarters located in Frankfurt and Luxembourg, aka Governance Hub
• Provide regular status to the Project

Mandatory skills and experiences:

• Strong organizational and solution-oriented skills, attention to detail
• Ability to work independently as well as in a team in a diverse international environment
• Adaptability to thrive in a fast-paced, changing environment, multi-tasking ability
• A keen interest in enhancing your skillset and your understanding of the capital markets

Optional skills:

Experience with SAP systems, account maintenance and archiving tools is an advantage
• German level B2 is a plus

WEB

• title=Client Service Manager
• job=other