The Strategic Services Operations Specialist will have experience or the ability to be trained as an operations expert in: LTL (Less Than Truckload), you will be responsible for overseeing all aspects of the LTL operations within your territory. This position will assist in the day-to-day operations activity of quoting and routing LTL freight services, customer service, including tracking and tracing all shipments. This position will support the sales team to close new business. This position will report to the Strategic Sales Manager - LTL
Position Description (Essential Duties & Responsibilities):
- Clear understanding of IEL’s sales process as well as regulations and processes for Less Than Truckload freight.
- Work with the Strategic Sales Manager to help support the strategic vision of the department.
- Respond to customer inquiries and concerns in a timely manner.
- Work with different internal departments to ensure a cohesive and collective working relationship to achieve the end goal of servicing the customer and growing sales.
- Demonstrate subject matter knowledge of all solutions provided by the Company in all customer and prospective customer interactions.
- Respond to customer requests in a timely manner.
- Making check calls on all shipments and updating internal and external systems accurately.
- Build partnerships with Less Than Truckload carriers, including the negotiations of W&I’s, claims, and support initiatives.
- Other duties as assigned.
Knowledge/Skills/Experience:
Basic (Required)
- 2 years of transportation operations experience
- 2+ years of demonstrated customer service experience.
- Excellent communication, both written and oral.
- Ability to facilitate training and speak to peers and groups.
- Excellent customer service
- Ability to deal with ambiguity and pivot plans as needed.
- Willingness to collaborate as a team and share ideas.
Preferred
- Direct experience with Less Than Truckload operations or sales
- Experience with LTL, FTL, International or Warehousing
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or call 1-888-374-5138 ext. 4.
US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.
