Position Summary
The Transition & Support Manager is responsible for:
- Leading new account start-ups (mobilizations)
- Stabilizing underperforming or high-risk accounts
- Providing hands-on operational support across multiple sites
The role ensures smooth transitions, service quality, and alignment with Integrity standards and client expectations.
Core Responsibilities
1. Transition / Startup Execution
- Lead onboarding of newly awarded custodial/facilities contracts
- Develop and execute transition plans (staffing, training, equipment, supplies)
- Coordinate handoff from sales ? operations
2. Operational Support (the “slash support” function)
- Deploy to sites needing stabilization or performance recovery
- Identify root causes of issues and implement corrective action plans
- Support site leadership (Account Managers, Supervisors) with:
- Staffing alignment
- Process improvement
- Productivity and quality fixes
3. Client & Stakeholder Management
- Serve as primary client contact during transition or recovery phases
- Ensure expectations, scope, and service levels are fully aligned
- Provide regular status updates to clients and leadership
4. Site Assessments & Planning
- Conduct on-site operational assessments
- Identify:
- Staffing gaps
- Equipment/supply needs
- Risks and compliance issues
- Build action plans to improve performance
5. Team Leadership & Workforce Setup
- Recruit, onboard, and train frontline custodial staff and supervisors
- Establish site-level leadership structure
- Drive team culture aligned with Integrity values
6. Cross-Functional Coordination
- Work with:
- HR (hiring, onboarding)
- Operations (standards, processes)
- Procurement (equipment, supplies)
- Ensure all resources are in place for success
7. Performance & Compliance Management
- Monitor:
- KPIs (quality, labor, cost control)
- Budgets and service levels
- Ensure compliance with:
- Safety standards
- Company policies
- Union agreements (if applicable)
8. Continuous Improvement
- Standardize best practices across accounts
- Drive process improvements and operational efficiency
- Conduct post-transition evaluations for lessons learned
Required Qualifications
- Custodial services
- Operations leadership
- Experience with:
- Account startups / mobilizations
- Turnarounds or multi-site operations
- Strong:
- Project management
- Leadership and communication skills
- Ability to travel frequently (core requirement)
Key Competencies
- Transition & project management
- Operational problem-solving
- Client relationship management
- Change management
- Budget and cost control
- Team building and leadership
Work Environment
- Mix of:
- Field (client sites)
- Limited office / reporting work
- Heavy travel across regions
- Flexible hours during transitions and startups
How the “Slash Support Manager” Aspect Shows Up
The “transition / support” combination means:
- Transition role ? startup + onboarding new contracts
- Support role ? parachuting into struggling accounts to fix operations
This is essentially a deployable operations leader who:
- Bridges sales to operations
- Protects client satisfaction during risk periods
- Acts as a rapid-response operations fixer
Executive Summary
The Transition & Support Manager is a high-mobility, project-based operations leader responsible for startups, stabilizations, and performance recovery, combining project management, field execution, and client-facing accountability.
