Job Details:
Job Description:
- Own end-to-end issue management across silicon and software programs, from issue sighting through root cause, fix validation, and closure.
- Perform technical debugging, failure isolation, reproduction, and root cause analysis across firmware, BIOS, kernel, drivers, OS, power, platform, and ecosystem component.
- Drive issue resolution across cross-functional teams including validation, development, firmware, architecture, COEs, product groups, and external stakeholders until closure.
- Assess issue exposure, tracking critical blockers, supporting release readiness decisions, and ensuring product quality criteria are met.
- Support customer and field escalations by investigating customer-reported failures, partnering with customer-facing teams, determining impact, and driving corrective actions.
- Hands on debug involving ticket triage, failure history review, lab bring-up, physical inspection, hypothesis validation, and escalation when required.
- Maintain accurate technical documentation including debug evidence, reproduction steps, root cause findings, corrective actions, disposition, traceability, and closure records.
- Manage issue prioritization, program-level exposure tracking, status reporting, metrics, dashboard accuracy, and overall ticket database health.
- Improve engineering efficiency through debug automation, AI-enabled workflows, creation of new skills and agents, tooling enhancements, and process optimization.
- Provide knowledge sharing and best practices across the organization and teams.
- Provide recommendation and fixes to validation test coverage on improvements in log enablement, test content and automation scripts and efficiency improvements which will reduce the initial triage time
Qualifications:
- Bachelor’s or master’s degree in computer science (CS), Computer Engineering (CE), Electrical Engineering (EE), or a related engineering field with 5 to 7 Yrs of experience.
- Deep knowledge of operating system architecture, specifically Linux kernel internals (memory management, process scheduling, interrupt handling, and virtual memory) .
- Proficiency with kernel debugger.
- Hands-on experience debugging kernel panics, system hangs, and memory leaks
- Strong understanding of the x86 boot flow.
- Solid background writing, debugging, and patching device drivers (e.g., PCIe, USB/Type-C, Ethernet/NIC drivers, memory controllers)
- Experience with physical hardware protocols: PCIe Gen5/Gen6, I2C, SMBus, eSPI, and SPI
- Cross-Layer Triage: Driving root-cause analysis (RCA) to determine whether a platform failure is caused by a hardware design defect, a BIOS configuration issue, or a driver bug.
- Good understanding of AI to create skills and agents using Claude or copilot and implement for use case needs
Job Type:
Experienced Hire
Shift:
Shift 1 (India)
Primary Location:
India, Bangalore
Additional Locations:
Posting Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Position of Trust
N/A
Work Model for this Role
This role will require an on-site presence. * Job posting details (such as work model, location or time type) are subject to change.
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ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.
