Job Description
Company: Intellect Solutions LLC (Internal)
Location: Vienna, VA
Employment: Full-time
Experience: 3–5 years of relevant hands-on experience
Role Summary
Manage Intellect’s internal IT environment, provide employee technical support, and maintain security across accounts, laptops, email, and office systems. Coordinate with external security specialists for complex incidents and after-hours monitoring.
Responsibilities
- Create, configure, and disable employee accounts in Microsoft 365 and Google Workspace, as applicable.
- Manage employee onboarding and offboarding, including access provisioning and equipment recovery.
- Configure, secure, ship, track, and recover laptops and other IT equipment.
- Maintain hardware inventory, software licenses, patches, and endpoint protection.
- Provide technical support for computers, email, applications, printers, and connectivity.
- Administer Microsoft 365, Exchange Online, Entra ID, Intune, and Microsoft Defender.
- Manage MFA, Conditional Access, user permissions, and device compliance.
- Review security alerts and investigate suspicious sign-ins, phishing, and account compromises.
- Perform initial containment and coordinate complex investigations with security specialists.
- Support office networks, Wi-Fi, backups, and recovery procedures.
- Maintain IT documentation, support tickets, and incident-response procedures.
- Support security audits and maintain evidence of implemented controls.
Required Qualifications
- 3–5 years of experience in IT administration and employee technical support.
- Hands-on experience administering Microsoft 365, Entra ID, Exchange Online, Intune, and Defender.
- Experience with Windows devices, laptop deployment, troubleshooting, and network support.
- Practical experience with MFA, access controls, phishing response, and compromised accounts.
- Strong communication, documentation, and problem-solving skills.
- Ability to manage daily priorities independently and provide onsite support in Northern Virginia.
Preferred Qualifications
- PowerShell scripting and IT automation experience.
- Familiarity with Google Workspace and Microsoft Sentinel.
- Experience supporting a government contractor and environments with CMMC or NIST security requirements.
- Relevant Microsoft certifications or CompTIA Security+.
