Salesforce Leader

Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community driven by the shared vision of redefining excellence. At Interclypse, you will find more than a career – you will discover a vibrant ecosystem where your talents are celebrated, your ideas are embraced, and your potential is achieved. Every Interclypse team member can benefit based on their efforts and collectively benefit through the overall company’s success. Join our mission to positively impact society, community, industry, and individuals by always “Doing What is Right”. Together, let's pioneer a future where greatness is achieved and exceeded.

To actualize this vision, Interclypse employs a growth mindset culture that empowers employees to rise in their careers by providing them with tools, mentorship, and a supportive environment to ensure long-term success.

Interclypse is supporting several Maryland state agencies in the modernization and sustainment of critical systems. This exciting opportunity provides candidates with the ability to contribute to the long-term health and success of the state while continuing to learn and grow professionally within Interclypse’s growth mindset culture.

All positions are required to be onsite at various locations in Maryland.

Make a difference. Join our team by applying today!

Responsibilities:

The Salesforce Leader defines requirements, performs analyses, and develops plans and requirements for systems. The area of expertise may be related to a specific discipline required by the State agency including, but not limited to: information technology, health care, education, public safety, social services, human resources, transportation, and environment. Requires expertise in the formulation of specifications and in the execution of technical initiatives in vertical areas. The Salesforce Leader will help Maryland Department of Health to design, implement, monitor and update Salesforce applications that support or improve technology solution operations. Responsibilities include but not limited to the following:

• Schedule, manage and support applications and batch operations in all environments
• Maintain availability, performance, scalability and efficiency of applications
• Monitor, troubleshoot and resolve incidents related to application and batch operations
• Utilize triaging and monitoring tools to monitor application and infrastructure performance
• Analysis, problem definition, requirements and development for data fixes
• Partner with development teams to deliver project objectives through iterative delivery by offering expertise in solution design.
• Ensure defined Salesforce CRM architecture roadmap aligns with enterprise standards.
• Analyze new requests and define non-functional requirements and create solution design and architecture.
• Ensure development of application follows defined Salesforce CRM architecture
• Stay informed on Salesforce releases and acquisitions to help drive CRM product roadmap.
• Promote the company’s technology brand through creative thinking, and constantly raising the bar of what’s possible.
• Conducts annual performance reviews for direct reports.
• Project management, Coaching, Delegation, Training..
• Attracts and hires new associates.
• Be an underdog: be determined, crafty, spirited, resilient, and tenacious. Challenge conventional wisdom and refuse to take no for an answer.
• Use deep business knowledge of Salesforce products to drive solution architecture and analysis engagement for major initiatives.