The Relationship Manager (RM), Inside Accounts, is focused on ensuring that clients are getting value from ICE’s Fixed Income & Data Services (FIDS) proposition. It is important that the RM clearly understands clients use cases and ensures that services are set up to meet client’s requirements. To effectively achieve this, the RM needs to develop trust based and value-added relationships with their key contacts. The RM needs to develop understanding of client’s business, key initiatives, and business challenges. The RM is also expected to identify new business opportunities and refer them to the appropriate Sales Manager/Specialist.
Responsibilities
- Work within a team of Relationship Managers on a pooled allocation basis, to service FIDS clients across businesses lines
- Establish and build new contact relationships within appropriate financial institutions.
- Client centric focus to ensure client value from existing product book.
- Acquire in-depth understanding of client use cases to ensure services are set up to meet client’s requirements
- Responsibility for growing revenue and business footprint within existing accounts
- Identify new business opportunities and leads working with Sales Managers / Product Specialists.
- Lead efforts on contract re-negotiations, identifying uptick/ downtick with aim to retain revenues
- Proactively track, manage and mitigate erosion risk proactively maintain.
- Work with Finance to understand revenue streams, invoices, and client queries
- Proactively manage and support top tier accounts (within group) holding regular meetings/calls with key stake holders as required with in person activity against select accounts.
Knowledge and Experience
- Bachelor’s degree
- Relationship Management / Client success department experience
- Knowledge of Financial Markets, supported by relevant sector related qualifications
- Experience managing complex contract renewal-cycles desirable
- Self-driven, motivated and proactive
- Track record of client engagement
- Previous Connectivity / Derivatives / Pricing and Reference Data knowledge - an advantage
- Computer literacy, including Microsoft Excel and Power Point
- SalesForce or similar CRM experience
