The Imaging Referrals Scheduler is responsible for the precertification and scheduling of Imaging exams and coordinating care with outside facilities as necessary. The position serves as a resource to all Imaging modalities and sites.
CORE RESPONSIBILITIES:
- Receives requests for imaging exams and acquire pre-certification if needed.
- Obtains pertinent medical history/medical necessity and compiles for Radiologist protocol review.
- Ensures orders are correct and appropriately communicate when a Radiologist recommends order changes to clinical teams.
- Maintains knowledge of patient prep instructions based on Imaging modality and exam ordered.
- Provide patients and family members with appropriate education and instruction.
- Screens patients for contraindications.
- Schedules patients.
- Coordinates Imaging appointments for patients outside of InterMed when necessary and performs follow-up to ensure these exams are scheduled and completed.
- Answers/triages incoming calls.
- Requests outside records when needed.
- Understands/utilizes all electronic and computer systems including basic trouble shooting.
- Participates in the onboarding of new team members.
- Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and InterMed policies.
- Perform other duties to support the mission, vision and values of InterMed.
MISSION AND VALUES:
- Follows InterMed’s mission to provide patient-centered primary care, putting the patient first to deliver high quality, high value care.
- Provide the highest quality care to our patients with a level of service that exceeds their expectations.
- Maintain a positive attitude and always treat our patients and each other with dignity and respect.
- Insist on honesty and integrity from each other and our business partners.
- Make teamwork a core component of our relationships between physicians, colleagues, and patients.
- Embrace change to better serve our patients.
- Use business practices that feature individual accountability and group responsibility to ensure delivery of high value healthcare.
- Have fun as we carry out our mission to serve.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Education:
- High School diploma or equivalent required
- Experience:
- Prior medical office experience preferred
- Experience with EMR strongly preferred
- Demonstrated proficiency with Windows-based computer applications and the ability to efficiently type and navigate systems while conversing with patients or family members.
- Understanding of medical terminology preferred
- Excellent professional judgement, attention to detail, phone skills, and decision-making ability
- Proven ability to prioritize and handle multiple tasks
- Excellent communication skills
